Further exclusions & legal stuff apply. If your broadband or landline service stops working, you will simply have to. Virgin Media broadband prices start from around £28 a month, going up to around £45 for its most expensive Gig1 broadband. Broadband & sim deals. Virgin Media services are only available in eligible Virgin Media network areas. Get more information on the advertised Virgin Media broadband speeds here. If you are one of the potentially thousands who has experienced an. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. £5 per month* (except Ultimate Oomph and Gig1 customers, where it is included for no additional monthly charge). Email address. Gaming Support. Nobody welcomes a price increase, and we get that. 2. Step 2: Get connected. Compare our best broadband deals in your area in seconds with free set up. The best way to rule this out is to look at trying a different device and see if the issue also occurs there. In terms of TV channels, Virgin Media’s Loaded TV has 100+ channels with 32 HD channels. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. Virgin TV 360. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. On your installation day, your engineer will arrive in a. 31 Dec. compare you'll find great broadband packages from. All TV packages include Sky Q, Sky's revolutionary set-top box. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Provided you are out of contract and on a monthly rolling deal, cancelling your Virgin Media service is very straightforward. 60 a month to £5 a month. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. Broadband providers Contact Virgin Media. Broadband; Buy Broadband; Upgrade your existing broadband; Broadband Speed Test; Packages. Further exclusions & legal stuff apply. (Use our comparison tool to check the current prices, of course. Virgin Media services are only available in eligible Virgin Media network areas. O2 have a team dedicated. You can also end your contract by writing a letter and. 1. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Discover the best and worst broadband providers in the UK with our expert reviews. Broadband replaced the original dial-up internet connection, which was significantly slower than today’s. In June 2016, BT increased its monthly service fees for ex-broadband customers from £1. Phone line - 5 mins. Just follow the steps below: into our broadband postcode checker and tap ‘check availability’. It blamed a “technical glitch” and has offered £90 for the. No setup fee is available on all bundles, broadband & phone, and broadband only packages. uk' email address. I recently left Virgin Media and the process proved time-consuming and stressful. Choose broadband and phone or broadband only deals from the wide range of monthly broadband contracts. 25 a month. Check Virgin Media availability. Virgin Fibre Areas only. Pick a category to get started. Virgin Media package. Virgin Media is part of NTL:Telewest. All of the products on this page are subject to survey, network capacity and a credit check. It's such a useful link that it's on every page of the Community! 2. Broadband Only. £38 £30 View Deal. Did you know? Did you know, 95% of our customers find the solution to their problem using the help and support pages. Set up a Hub. If you decide to end part or all of your services with Virgin Media during a minimum. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Changes to Virgin Media prices 2023. Gig1 Fibre Broadband: 18 month minimum term applies to your broadband service. Virgin Media services are only available in eligible Virgin Media network areas. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Price details. Lockdown lifting life hacks: Virgin Media launches virtual assistant service and online tool to help Brits socialise strategically Read article Cardiff charity crowned ‘Local Legends’ for Covid-19 responseStep 2: Order your Virgin Media Broadband service. Virgin Media reserves the right to withdraw this offer at any time. Access your bills, diagnose faults and manage your package. Customer score. Restart your services. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedVirgin Media Broadband review: M50, M125, M250, and M350 fibre broadband. 8 billion minutes of calls. Take a look at how our speeds compare to our competitors’ fastest median download speeds. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Virgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. Or you may be quicker than average! You won’t be involved the whole time. Make a payment in My Virgin Media. For Virgin Media referrals (broadband, TV, landline services) you'll get £50 cashback. A. . From any other phone: 0345 454 1111. : Compare our best broadband deals in your area. Speeds aren’t as fast as ultrafast alternatives from Virgin, Sky and BT. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. It can take 5 to 10 minutes to restart. Your broadband speed. 4. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. If you’re not currently a Virgin Media customer, you’ll need to get Virgin Media broadband before you’re able to get a Stream box. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. Broadband. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. Unless you're already on the fastest speed in your area, there is a good chance that you’ll be able to opt for an upgrade when renewing. Unlocks superfast broadband in 500,000 buildings. 50 per. Contacting us. £29. All at a lower monthly cost, for a limited time only. Corporate Contact UsBut as outlined above, Virgin Media is generally better value for money and gets you a faster service. If not, then you can start looking at the next avenue, your local WiFi connection. How to change my Virgin Media or Virgin Mobile package by phone. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. The best way to contact Virgin Media to cancel is over the phone. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Terms and Conditions – PAYG Mobile. You can also end your contract by writing a letter and. The price you pay will always be equal to or often cheaper than the price you would pay by going direct to the. You might also need to change it if your current package isn’t available at your new address. Up to 3 WiFi Pods if needed. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. We’re so confident in this technology that we’ve launched. Broadband for low income families. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA . £8 a month add-on or at no. 12 month or 30-day rolling contracts. If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. Exclusive benefits of being a Virgin Media O2 Volt customer include: A broadband speed boost to the next tier available (e. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. €75 a. g. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. Step 2: Order your Virgin Media Broadband service. And we are also Ireland’s best broadband, as awarded by Umlaut Best in Test 2023. Email. Broadband. Richard Hart last updated 2 November 2023 A comparison and run down of some of the best Virgin broadband deals and packages. 6. The company is part of Liberty Global, which is the largest converged video. Customers on the new M125 package will get a 22% uplift with average speeds of. [email protected] Smithy Very Slow Galway. It's so easy and we've even written the letter to get you started. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Tech, Gadgets & Electrical Goods Forums. Terms and conditions of your residential customer service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services. Up to 100Mbps. “ Virgin Media's service experience has been deeply unsatisfactory. Virgin Media provides. TV 360 and home phone not currently available in 2022/23 network expansion areas. Virgin Media offers business broadband on a choice of Voom Fibre plans including Voom 400, Voom 600, Voom 800 & Voom Gig1. We’ll get you set up in no time, too. You can also make your payment on the phone - and you don't even need to talk anyone! Just call our dedicated payment service on 0800 064 3777. You'll have 30 days to cancel your account. Virgin Media has run a number of trials over the last year or two to demonstrate with is possible with its DOCSIS 3. Check availability Check availability . Simply enter your address into our broadband postcode checker. It’s free to sign up and has many features. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin media broadband deal with TNT sports add on for £10pm £50 bill credit 10% stream credit back on every subscription Use this link to direct you to the specific plan. Pros. It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home. For over 20 years, Virgin Media Business has helped small, medium and large sized businesses across sectors to:. These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); (2) Virgin Media Limited ('us', 'we' or 'our'); and (3) Virgin Media Payments Limited ('Virgin Media. Virgin Media was the UK’s first provider to offer broadband, home phone, TV, and mobile plans. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. From any other phone: 0345 454 1111. When you’re booking your move, let us know if you want to choose a new package for your new home. If you think something might be wrong with our network or your kit, the first thing to do is to tap 'Status' in the app and check the network status. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Virgin Media package. If you want to become a BB only user with a speed up to 75 Mbps, then cast your net wider and search out all alternative options to VM for BB only. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Cancelling Virgin Media broadband over the phone. 88% uptime) Access to wifi hotspots when out and about; Great. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. The first one shows the most recently used rate from last April based on a £40 a month contract, and the other two examples provide representative examples from April 2024, based on a scenario if you entered into an 18-month contract with us in August 2023 and your subscription charge is £40 a month for the first 18 months, and the standard price. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. At least 30Mbps download speeds in every room or £100 one-off credit. co. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. €15 a month for 24 months, €34 thereafter. We’re aiming to connect around 4 million extra homes and businesses. ADSL: No. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and. The opening hours of the call centre are: Monday to Friday: 8am - 9pm. For queries about Virgin Media's services, please call our team on 0345 454 1111* or dial 150 from a Virgin Media phone line. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. For years, it has offered ultrafast broadband to more properties than any other provider in the UK. The cheapest broadband deals with the fastest internet. Discover more about Virgin Media O2 . (FTTP) services. 5 out of 5. 1Gb Broadband + Loaded TV. Since having Virgin Media installed the Internet keeps disconnecting. Automatic compensation under Ofcom rules is £9. Get a £50 voucher with Virgin Media promo codes for broadband and more. Further exclusions & legal stuff apply. Broadband, TV and landline. £8 a month add-on or at no extra cost. If that doesn’t do the job, we’ll send you up to a total of 3. Virgin Media is famous for its fast internet speeds. With M500 Fibre Broadband, we can keep up with even the busiest of homes. All our deals are unlimited broadband packages - download and stream what you like. Discover more about Virgin Media O2 . 88) / 12 = £33. Can't use digital support? Don't worry! You can still get. When you place your order, we'll let you know. Customer service. Or you may be quicker than average! You won’t be involved the whole time. ac. Full Fibre: Yes. Sky’s 145Mbps is available for £30 per month for 18 months. Once in a while, you might find that your Broadband, TV or Phone service isn't working properly because of planned maintenance work, an unexpected network outage or a fault with your equipment. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Virgin Media has unveiled Stream, a service that brings all your streaming apps under one UI and into one flexible, monthly bill. deal anytime. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. No setup fee is available on all bundles, broadband & phone, and broadband only packages. So, a 50 minute broadband, TV and phone. Speed. With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband . Virgin Media change your package help and support. Welcome to Virgin Media’s help and support page. Get average download speeds of 362Mbps with our M350 fibre broadband. Most QuickStart kits have just 6 cables, connectors and powerlines to. 1 service and now it also has a XGS-PON footprint it is really no surprise that the operator who for a long time has used the fastest major broadband provider tagline. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Discussions about Virgin Media's broadband service and packages. Compare our best 350Mb broadband deals and packages in 2022. Unlike BT and Sky, Virgin Media runs on its own cable network. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. Manage order or appointment. This even includes the firm's ultimate. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to. You’ll just need Virgin TV with the Virgin Media: TiVo® Service to enjoy it. Its headquarters are at Green Park in Reading, England. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Speed. In general, 10Mbps per person is a minimum benchmark, 20-30Mbps is better, 50Mbps is best, and. Welcome to Virgin Media. When you’re booking your move, let us know if you want to choose a new package for your new home. 5 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. You just need to give Virgin Media 30 days’ notice that you want to leave. Virgin Media's M350 service goes up to a massive 362Mbps, while smaller providers like Gigaclear can even reach download speeds of 900Mbps. Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit. Virgin Media provides a router/modem combo unit branded by Virgin Media as the "Hub" to all customers as part of your broadband contract. Best VPNs for Virgin Media. Excludes Essential broadband customers from 10 November 2022. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Virgin Media Broadband Contact Email: Virgin Media does not offer a specific email address for. Virgin Media sometimes goes down for customers. Make a payment using our dedicated automated payment service on 0800 064 3777 *. It's also worth noting that it's one of the pricier providers out there, so you may be able to find an alternative from a company like TalkTalk or Plusnet that includes a phone line, but actually costs less. TV box - 15 mins. Packages start from. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. Broadband & sim deals. Your engineer will arrive at your chosen time on your chosen day. Make a payment using our dedicated automated payment service on 0800 064 3777 *. TV. Up to 3 WiFi Pods if needed. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Virgin Media’s Twitter account acknowledged the early morning disruption several hours after it began, posting responses stating “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. TiVo. Up to 3 WiFi Pods if needed. Virgin Media O2 is giving millions of Virgin Media customers a broadband speed boost at no extra cost. Contact centres are also affected, it said in a statement on Twitter. We’ve got the speed you need. As Virgin Media first rolled out its fastest 'Gig1' broadband service a couple of years back, it supplied the hastily summoned Hub 4 router to early adopters. 1. Contact centres are also affected, it said in a statement on Twitter. Set up and change your Direct Debit details. Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. These prices are for new customers only. Available with M50 broadband or faster. Poor speeds far below what was advertised. We’re so confident in this technology that we’ve launched. 230+ channels. £8p/m extra or included with Gig1 or Volt. Your friend must keep their Virgin Media service beyond the 30-day cancellation date for you to be eligible for a reward. The price hike is applied to almost all customers using Virgin Media broadband, TV or home phone packages. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. 16x faster: Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. This promotion means you won’t pay the usual setup fee of £35. Excludes broadband faults and broadband network outages. Virgin Media ranks 43rd among Cable Television sites. Our , which you can add anytime, start from £2. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. This information is updated every 15 minutes, so you're always in the know. Virgin Mobile package. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. M500 – 516Mbps, the fastest, most widely available fibre optic deal in the UK. In comparison, Virgin offers 50Mbps, 100Mbps, 200Mbps, 350Mbps, 500Mbps and its top speed of 1130Mbps (which it refers to as Gig1), meaning it is still faster than BT. Email. Compare all broadband deals. Broadband providers that let you add TV to your tariff include Sky, Virgin Media, BT, TalkTalk and NOW. 33 a day and you’ve been paid £830. £32 a month. Up to 3 WiFi Pods if needed. Networking and WiFi. All our deals are unlimited broadband. Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. On the day of activation, connect your new router to the master phone socket. Virgin Media’s broadband service utilises the latest cable technology that connects the customer’s home to the cabinet over a coax cable. 37 in additional expenses and goodwill, on top of the refund of your monthly. Calling from abroad: 00 353 1 2458000. Further exclusions & legal stuff apply. Ultrafast is an internet speed between 100. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Virgin Media services are only available in eligible Virgin Media network areas. Change or cancel your package. 50. When you place your order, we'll let you know. Pay Monthly SIMs; Family Plan; Learn about mobile. Noel joyce WiFi going on and off here in Limerick. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Black Friday sale ends on 27th November. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. Check your postcode: Enter your postcode and address into the box on our Uswitch broadband page to see what's available in your area. To cancel your Virgin Media services, you can contact Virgin Media on 0345 454 1111 or through a page on their website. That means you can stream, game, browse and keep your smart speakers connected without worry of fair. At least 30Mbps download speeds in every room or £100 one-off credit. 4 and A. Virgin Mobile - Other legal stuff from 17 June 2022. 99 a month Your package from 24/02/2023: £123. Extremely poor service. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media Television. Virgin Media customer service number. ie provides answers to all your broadband, TV and Home Phone questions here. If you think you’ve used the incorrect bank account details when paying via bank transfer. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media M50: 54Mbps avg. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Business broadband. You won’t be rewarded for referring a product to yourself, or for any referrals that extend or change an existing customer’s. Internet access and registration required. Finding out prices from other providers will also help benchmark any renewal offer that VM come up with. Make a payment. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep. Virgin Media ranks 43rd among Cable Television sites. Further exclusions & legal stuff apply. For broadband, TV, landline, and account enquiries, phone 03454541111*. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Here’s what you need to know: Great, affordable prices. TV. 33 a day and you’ve been paid £830. At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband, to our fastest Gig1 Fibre broadband, which provides average download speeds of 1,130Mbps (the most widely available gigabit broadband in the UK). Sign in to My Virgin Media a. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. I moved to Virgin because of its reputation with broadband speeds etc, been with EE for many years. It's so easy and we've even written the letter to get you started. 99 a month for two years. This acceptable use policy (“AUP”) outlines the principles that govern use of the systems, services and equipment (e. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. The New My Virgin Media App Service Status info is available in the new My Virgin Media app, which is available from the Apple iTunes store (iOS 9 and above. It’s the quick and easy entertainment service that pairs perfectly with our lightning-fast broadband, offering speeds up to 22x faster than the UK average. Your account. To progress with your broadband switch from Virgin Media to NOW, go to NOW’s website to order your new NOW broadband service. Discover the best and worst broadband providers in the UK with our expert reviews. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. However, it has a hard job matching Virgin Media for broadband speed. The best times to game online or make big downloads, for example, would be when connection is fastest. Exclusive student broadband deals with an '. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. Go to Account settings, then Account details b. Virgin Media, which provides broadband, phone and TV services in the UK, is in hot water with regulators over allegations that the company is making it difficult for customers to cancel their contracts. Real. Available with M50 broadband or faster. New customers can get up.